Refund policy

Our 90-day satisfaction guarantee

If your Vitenia Labs order is not right for you, contact us within 90 days of delivery. We will refund the price you paid for the products covered by your request, including applicable taxes on those products. You do not need to return them, including opened bottles.

The guarantee applies to purchases made directly at vitenialabs.com. Original shipping charges are not refunded unless an order is damaged, incorrect, or otherwise qualifies for a full refund under applicable law. Discounts are reflected in the amount refunded.

How to request a refund

Email support@vitenialabs.com with your order number and the products you would like refunded. We may ask for information needed to locate your purchase or investigate a product issue. We do not require a positive review or a statement about product results.

Refunds are issued to the original payment method. Your bank or payment provider determines how quickly the credit appears after it is issued. We will send a confirmation when we process your refund.

Damaged, incorrect, or missing items

Contact us promptly if an item is damaged, incorrect, or missing. Include your order number and, where possible, photographs of the issue and packaging. We will work with you on an appropriate replacement or refund. Nothing in this policy limits rights available under applicable law.

Cancellations and address changes

Contact us immediately if you need to cancel or change an order. Once fulfillment begins, we may be unable to stop or edit the shipment. If that happens, our satisfaction guarantee still applies after delivery.

Please do not send products to our business mailing address or the fulfillment partner without instructions. No physical return is needed for the satisfaction guarantee.